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2003 Working Papers

CCS No. 221, Sloan No. 4430-03

What Is In the Process Handbook? This chapter appears in: Malone, T. W., Crowston, K. G., & Herman, G. (Eds.) Organizing Business Knowledge: The MIT Process Handbook. Cambridge, MA: MIT Press, September 2003

George Herman and Thomas Malone

Septmber 2003

What kinds of things are included in the Process Handbook? How are they organized? And why did we choose to organize them in this way? This chapter gives our answers to these questions.

CCS No. 222, Sloan No. 4444-03

IT/Automation Cost Reduction in Intel’s Manufacturing Environment

Brian Subirana ,

July 2003

Intel manufacturing relied heavily on IT and Factory Automation during the manufacturing processes. At Intel, everything from scheduling products on the floor and product delivery systems to statistical process control was done through automation systems.

Shortly after an Intel meeting described in the document, a new position Computing Cost Reduction Manager - was created to lead a team within Factory Automation to drive cost reduction efforts which was a top priority for Intel in 2003. The computing cost reduction team s task was to come up with specific recommendations on how to achieve the cost goals established and to report out on a strategy in the following two weeks. In the document, the organization and business processes are examined and enough information is given to provide recommendations for cost reduction.

CCS No. 223, Sloan No. 4450-03

Measuring the Impact of Information Technology on Value and Productivity using a Process-Based Approach: The case for RFID Technology

Brian Subirana , Chad Eckes, George Herman, Sanjay Sarma, Michael Barrett

December 2003

There has been a lot of research addressing the relationship between Information Technology (IT) investments and productivity. Most of the work has been based on firm-level metrics such as total IT investment. We present what we believe is one of the first attempts to create a systematic methodology to assess the impact of IT in business process performance metrics. Our approach builds on the MIT Process Handbook as a basis to both guide the analysis and capture the resulting knowledge for future use. We will present preliminary results on how to use such methodology to analyze the impact of a given IT technology, namely RFID (radio frequency identification devices), in performance metrics of a consumer packaged goods company. We are interested in looking at how IT may impact performance metrics such as productivity, cost and value. We believe our methodology can help CPG companies prioritize their investments. We show results on how the specialization features of the MIT Process Handbook can incorporate performance metrics to help assess such investments in RFID.