Organizing Business Knowledge: The MIT Process Handbook edited by Thomas W. Malone, Kevin Crowston, and George A. Herman (Cambridge, MA: MIT Press, 2003)

This book presents the key findings of the MIT Process Handbook Project. This multidisciplinary group has worked for over a decade to lay the foundation for a systematic and powerful method of organizing and sharing business knowledge. The book describes the novel theory of process representation upon which the Process Handbook is based, gives examples of using the Process Handbook in both research and practice, and provides a glimpse of the challenges ahead.

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See Table of Contents

The following three chapters of the book are available online:

• Introduction
• Tools for Inventing Organizations: Toward a Handbook of Organizational Processes
• What Is In the Process Handbook? An Overview of Its Contents